Ordering and Shipping
To order please go here: https://www.smithfarms.com/order/ Shipping Information below. All USPS mail will be handled by Stamps.com, their sub-contractor Please look for an email from stamps.com which will let you know your order has shipped. (CHECK YOUR SPAM folder!) Thanks. #1) USPS Tracking is not totally exact. I hand in your package here in Honaunau on Hawaii island before 8 am. The package then goes to Honolulu on Oahu island. Sometimes it lingers there for no
Do you encourage visitors?
No sorry and for a couple of reasons. We do not have a store front- this is our house. It is just Bob and me, so we are not set-up for visitors. We live 2 miles up a semi-paved, one lane private, 4 Wheel drive road. But don't be discouraged, there are many farms that want visitors. Go here http://www.konacoffeefarmers.org/farmTours.asp and you'll find over 40 farms that would love to have you. (I
Total Satisfaction is our AIM!
While we guarantee satisfaction of super great 100% Kona coffee, please check the email I send you via stamps.com for your package's tracking purposes. That guarantees that it was sent ----but the length of time is a little variable and all up to the USPS. Just use your tracking number to see how it's coming along.
Subscription/ Addicts Club Information
Automatic order? Join the group of Appreciators! Smithfarms Appreciators SUBSCRIPTION CLUB does what ever YOU want. Takes the worry and hassle out of your life. Smithfarms will keep it coming until you want it changed. And you can postpone or cancel at anytime. Just give me a week's advance notice. One pound of our whole beans will make approximately 32 cups of coffee. How many cups of natural and gourmet 100% Pure Kona
Are You Organic?
Here's an article and we share the feelings. read here> http://tinyurl.com/h6699s2 No. There is no organic source of fertiliser in Hawaii. All fertiliser organic or otherwise, needs to be shipped in. This of course increases prices dramatically and we could not afford to apply the adequate amounts of organic nutrition to our coffee trees that they need to remain vigorous, without pricing our coffee to the extreme and frankly, we could not make a
Are You Fair Trade?
The 100% Kona green coffee you get from us is certainly Fairly Traded but the FT people do not come to Kona so we do not get that marque. The FT people assume that the US, (and Hawaii is one of the 50 US States) already does things fairly-- as in paying the workers a good wage, which is true. We have a dedicated US Federal Department of Agriculture too with
Where can I buy your coffee- retail?
We do not sell our coffee in any retail spot. When we began 24 years ago, we figured out how we two could do it and survive. Hence this website. It's been working for us too.
Kona– too strong or bitter?
First of all, I would be interested to know what "Kona" you bought? Old beans are junk beans.They are bitter because the oils are not stable and tend to decompose. Over roasting can ruin beans. They will taste close to charcoal. A 10% Kona Blend is junk too. You can't taste 10% Kona in a bag where the other 90% are unidentifiedwhoknowswhat beans and probably cheap and bitter to begin with. There are
Wholesale?
We are the farmers, my husband and I, of our 5 acre farm so we give all our customers---the farm direct price. Everyone gets the same price even our own family members.