Ordering and Shipping

To order please go here: https://www.smithfarms.com/order/

Shipping Information below.
All USPS mail will be handled now by Stamps.com,
a sub-contractor
Please look for an email from stamps.com which will let you know your order has shipped. Thanks.

attention#1) USPS Tracking is not totally reliable. I hand in the package here in Honaunau on Hawaii island about 8 am. The package then goes to Honolulu on Oahu island. It then leaves Honolulu close to midnight of the same day. But the Tracking often does not reflect the movement afterward so it appears the package has only left Honolulu. (Must be hanging out in cyberspace for the next 3 or 4 days!) And some packages get delivered and the Tracking never shows that result. egads.
#2) Despite the term “3 Day Priority”, it is really is 4 or 5 days from Hawaii.
#3) 99.9% of our packages arrive within 5-6 days many without any indication of movement on the USPS site so apologies to you, but don’t lose hope.


USPS Priority Flat Rate Envelope- Shipping + Handling
holds from a half pound of roasted up to 3 pounds of green
US-$7.45
Canada/Mexico -$24.25
other International -apprx. $32.95

USPS Priority Flat Rate Medium Box -Shipping + Handling
holds from 3 pounds of roasted to a Bulk (5#) Bag and up to 10 pounds of green
US– $13.90
Canada/Mexico – $45.95
other International– apprx.$66.50

USPS Priority Flat Rate Large Box Shipping and Handling
more than 5 pounds of roasted coffee, 2 Bulk (5#) bags
US– $18.55
just ask

Warning: We have found that International packages sometimes take longer than the 6-10 days. We process your order as quickly as we can but once your package is in the hands of the International postal carriers, we have absolutely no control. Feel free to ask in the Comments box, for USPS Express International (more expensive, naturally), if you want to get it asap. I will give you a quote.


You are buying premium, gourmet and valuable Fresh Roasted 100% Kona Coffee. We roast the day before we send it. We are always happy to send it the way YOU want it! You make our world!

Your choices for shipping will have to be ONE of these Two Services 

#1-USPS Priority via stamps.com- cheapest

USPS Priority means it takes 5-6 days within the US.(see caution note above)
Two roasted pounds or 3 green pounds and less will go via USPS Priority Mail Flat Rate Envelope for $7.45

More than 2 roasted pounds and more than 3 pounds of green beans, up to 5 lbs of roasted coffee and up to 10 pounds of green go in USPS Priority Mail Flat Rate Medium box for $13.90

more than 5 lbs of roasted coffee will go in a USPS Priority Mail Flat Rate LARGE box for $18.55

#2 OR – FedEx

about 19+$ for a Business address for 5 Pounds
about 17+$ for 2 or 3 pounds to a residential

You can see the choices and change your mind on the Order Form


We do love International orders but the postage is sadly higher.
FYI-We just sent our most International order ever- to Krgystan and it took 18 days from here. Sent one to Turkey too and that took 16 days! Exciting for us!

international

If you are ordering for an International address, please fill out my order form as well as you can AND in the “COMMENTS” section- please write out the complete address. I will use that complete address in mailing your package. Please include your telephone number because International mail asks for it. If there is trouble delivering your package, I assume:) they will call you or me if they have your telephone number.

USPS Priority Flat Rate Envelope- Shipping + Handling
holds from a half pound of roasted up to 3 pounds of green
Canada/Mexico -$24.25
other International – $35.40

USPS Priority Flat Rate Medium Box -Shipping + Handling
holds from 3 pounds of roasted to a Bulk (5#) Bag and up to 10 pounds of green
Canada/Mexico – $45.15
other International– $64.70


Photo of our FedEx drop off that we drive to. No trucks can come up to our farm so we drive 2.5 miles to this FedEx drop-off. (FYI- the US Post Office is about 4 miles away)
FedEx small

#2- FedEx
Not available for Canada/International– The USPS mail charges a much lower brokerage fee to get the package through customs!

FedEx: if you choose FedEx, packages can go from here to there in 2 Business days. This does not count weekend days.

FedEx Shipping Cost 5 lbs coffee + box = $19.38

FedEx Caution….Be sure that you have given me the exact detailed address for FedEx Delivery or further costs will accumulate for you. Sorry. JUST BE SURE of the exact address. Please include the telephone number too, just in case. Thank you.

*Your invoice within your package will have the actual shipping charges that I will post to your card.


Some up close begonia flowers that bloom in September. Their leaves in the back ground, look painted with silver paint.


What can fit in a USPS Priority Flat Rate envelope no matter where it goes?

  • 1 or 2 pound bags of our roasted coffee or up to 3 pounds of green
  • We believe in shipping green/unroasted coffee via USPS Priority Mail Flat Rate system.We can fit 3 pounds of green/unroasted beans shipped within the US for that same $7.45
  • We can fit 3 pounds of green/unroasted beans in an USPS International Flat Rate Envelope to Canada and Mexico,etc.

What doesn’t fit in a USPS Priority Flat Rate envelope?

More than 2 pounds of our roasted coffee, no more green/unroasted than I write above.

Hope that helps!

Addicts Club Information

Automatic order? Join the growing group of Appreciators!

Smithfarms Appreciators CLUB does what ever YOU want. Takes the worry and hassle out of your life.

Smithfarms will keep it coming until you want it changed. And you can postpone or cancel at anytime. Please give me a week’s advance notice.

One pound of our whole beans will make approximately 32 cups of coffee. How many cups of natural and gourmet 100% Pure Kona coffee do you want to drink in a week? let me see, how many ways can I spoil myself and my sweetie, hmmmmm...

Your Frequent Smithfarms Appreciators CLUB box will be sent on Mondays (roasted Sunday) when possible, for the weekly deliveries and on the 15th for the monthly deliveries. You want something different? Two pounds, three pounds or five pounds once or twice a month?

Just let me know.

So how much will my pleasure cost?

PAYMENT INFORMATION

Prices below include shipping and handling.

1 pound of Smithfarms Roasted Whole Beans sent according to your time schedule =Total $33.75 via USPS/stamps.com

One Bulging Bulk Bag (5 pounds) of Smithfarms Roasted Whole Beans sent according to your time schedule=$136.75 via USPS/stamps.com

Total of about~$145.00 includes the shipping costs via FedEx

Please go to the ORDER Page and

Fill in your desires….:)

and all the other information. Press “Submit SECURE Order” . You will get an email from me, to confirm your order before it is sent.

Native Hawaiian Tree Ferns about to unfurl their fronds.
They look like shy swans to me.

You may cancel an order at anytime, if you give me fair warning…at least a week in advance of when I would be mailing your box. Your card will be charged after we ship your coffee.

Any questions, just ask me. We can work anything out.

with aloha,
Cea and Bob

Holiday Cheer 2016!

Holidays 2016 
SANTA

and…of course our suggestion is a gift of Smithfarms Coffee.

A generous gift of freshly roasted 100% Kona coffee from Hawaii is the perfect gift for absolutely anyone on your list. Choose smithfarms whole bean or ground coffee and be assured your selection will be enjoyed by all. Lots of size choices for you- so click along to our order page.

checkmarkDon’t forget to include your Gift sentiment on our order form-found on the 2nd page where you choose [Shipping Method]. Your sentiment will be tucked in with our Holiday brochure, which explains just how unique our coffee and your gift is! (Brochure does not include prices.)

We will do the rest!
Shipping Dates- Important Information

USPS: we can ship but will not guarantee Xmas arrival
FedEx:  Place your order by December 18 to arrive by Christmas

santandwife.hawaiian

Questions? email me

Total Satisfaction is our AIM!

When we guarantee satisfaction, we guarantee it when you receive it and we can not still be responsible for it 3 months later.

01/24/2015: In response to a customer who wrote yesterday. His roasted bag was sent October 22, 2014. He wrote yesterday (01/24/2015) saying the coffee tasted “really acidic”. Hmm… too many unknowns to replenish that 5 pound bag at our expense after 3(!) months. How did it taste for the first month(s)? okay-nuff said.

Are You Organic?

Here’s an article and we share the feelings.
read here: http://tinyurl.com/h6699s2

No. There is no organic source of fertiliser in Hawaii. All fertiliser organic or otherwise, needs to be shipped in. This of course increases prices dramatically and we could not afford to apply the adequate amounts of organic nutrition to our coffee trees that they need to remain vigorous, without pricing our coffee to the extreme and frankly, we could not make a living at all. Bob does weed whack the whole 5 acres and we try to be as organic as possible although again, we do use inorganic fertiliser.

We want our plants to be totally healthy and fully nurtured and we want to remain in farming so we have made an educated decision to judiciously use the inorganic fertiliser we use. Our plants are HAPPY! We are careful and sustainable farmers. Our land was farmed by Hawaiians, pre-contact, and we respect the farming that occurred before us and respect the right to farm healthily after us.

Are You Fair Trade?

The 100% Kona green coffee you get from us is certainly Fairly Traded but the FT people do not come to Kona so we do not get that marque. The FT people assume that the US, (and Hawaii is one of the 50 US States) already does things fairly– as in paying the workers a good wage, which is true. We have a dedicated US Federal Department of Agriculture too with its own set of rules.

We are also proud to be a Sustainable farm, ensuring this land can be farmed for many generations after us. We use no pesticides nor insecticides on our farm either. I believe the FT people are not as focused on that aspect.

I also think one of the most important things about us at Smithfarms is that Bob has a college (B.S.) degree in Tropical Agriculture and that makes a lot of difference because he knows theories as well as practical solutions. Our farm is happy and healthy which is not automatic with Fair Trade farms.

I just want to assure you that we are very prudent farmers, even among Kona Coffee farmers and certainly amongst the world’s coffee farmers. We believe our coffee is raised as carefully as it can be. We are proud of our end product and spend a lot of dedicated time on the details to get it there.

Kona– too strong or bitter?

First of all, I would be interested to know what “Kona” you bought? Old beans are junk beans.They are bitter because the oils are not stable and tend to decompose. Over roasting can ruin beans. They will taste close to charcoal. A 10% Kona Blend is junk too. You can’t taste 10% Kona in a bag where the other 90% are unidentifiedwhoknowswhat beans and probably cheap and bitter to begin with.

There are so many things called Kona Coffee. Many are rip-offs. Good Kona is 100% Kona and fresh roasted. Kona is considered a mild and highly aromatic coffee. We roast our beans to a medium-dark, not burnt- also known as “just before 2nd crack”. Chocolately and yummy.

Wholesale?

We are the farmers, my husband and I, of our 5 acre farm so we give all our customers—the farm direct price. Everyone gets the same price even our own family members.

Do you encourage visitors?

No and for a couple of reasons. We do not have a store front- this is our house. It is just Bob and me, so we are not set-up for visitors. We live 2 miles up a semi-paved, one lane private, 4 Wheel drive road.

But don’t be discouraged, there are many farms that want visitors. Go here http://www.konacoffeefarmers.org/farmTours.asp and you’ll find over 40 farms that would love to have you. (I am the volunteer web person for the KCFA and its President for 2012-2013, so I encourage you to check out our lists.)

Posted in FAQ